AI Chat & Voice Agents for
WhatsApp, Instagram & Phone Calls

Two costs stack: Meta's per-message charge and your platform fee. Meta currently charges roughly ₹0.86 per marketing message in India and about ₹0.12 for utility and authentication messages, with service replies free inside the 24-hour customer service window. Platform fees vary by provider and by the channels and volume you need. See our pricing page for current NimbleBiz plans.

Yes, when sent through the official WhatsApp Business API using approved message templates to contacts who opted in. What isn't permitted is unofficial “blaster” tools that automate the consumer app — those violate WhatsApp's terms and routinely get numbers permanently banned. NimbleBiz is an Official Meta Technology Partner and sends only via the official API, so campaigns run within WhatsApp's rules.

Not if you use the official API with approved templates and genuine opt-in. Bans happen for three reasons: using unofficial automation tools, messaging people who never opted in, or generating high block and report rates. WhatsApp also applies messaging tiers that scale as your quality rating holds up. NimbleBiz operates entirely on the official Business API, which removes the tooling risk.

Yes. You need a WhatsApp Business Account connected to a verified Meta Business account, and each marketing or utility template needs Meta's approval before it can be sent. Template review usually takes minutes to a few hours. Free-form replies inside the 24-hour customer service window need no template. NimbleBiz handles account setup and template submission as part of onboarding.

Yes. Meta charges nothing to apply for verification, and any provider charging a separate “green tick fee” should be questioned. Approval is granted on notability — press coverage and public presence — rather than on payment, and many applications are declined. Meta is also transitioning the green badge to the Meta Verified blue badge. NimbleBiz submits the application on your behalf at no extra charge.

Your templates and phone number belong to your WhatsApp Business Account, not to your provider, so the account migrates with you. In practice most templates need re-submission for approval after a provider change, and your messaging tier and quality rating carry over. Migration typically takes a few days with no number change. NimbleBiz supports migration as part of onboarding.

Yes — on calls and in chat. NimbleBiz supports 25+ languages including Hindi, Hinglish, Tamil, Telugu, Bengali and Marathi, and auto-detects the language a customer uses. Hinglish is handled specifically, including code-switching mid-sentence, rupee amounts, and Indian names and place names. The same agent can take a call in Hindi and follow up on WhatsApp in English if the customer switches.

Commercial calling in India is governed by TRAI's TCCCPR rules, which require DLT registration, calling only between 9am and 9pm, honouring DND and NCPR preferences, and using registered number series for promotional calls. These apply to AI-placed calls as they do to human ones. NimbleBiz supports compliant configuration, but registration and consent remain the business's responsibility. Confirm your own obligations with the current TRAI regulations.

It escalates rather than guesses. The agent is trained on your website, documents and FAQs, and when a question falls outside that knowledge base it hands off to your team with the full conversation context attached. You configure the handoff rules — by topic, by lead score, by time of day. The customer sees a continuous conversation, not a restart.

Tags label which flow branch a lead went down. NBScore reads the whole conversation and produces a 0–100 number built from six dimensions: intent, urgency, engagement, data captured, deal size and scope fit. A lead that says “we need this by Friday, budget approved” scores differently from one that asked the same first question and drifted. It's the difference between a label and a number.

Yes. The AI answers inbound calls around the clock, including after hours and during busy periods, and qualifies the caller the same way it qualifies a chat lead. It also places outbound calls — following up Meta ad leads, re-engaging quiet leads at the end of the retargeting ladder, or calling high-intent leads first. Call transcripts land in the same inbox as chat.

On Indian servers, with end-to-end encryption in transit and at rest. The platform is built to be GDPR-ready and aligns with India's DPDP Act requirements. Conversation data, lead records and call transcripts stay within the platform and sync only to the CRM systems you connect — HubSpot, Zoho, Salesforce or Google Sheets. You control what syncs and can export or delete your data.